We will always email you to let you know when your order has left our warehouse, giving you peace of mind that your essential luxuries are on the way.

Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by logging into your account.

Please login into your account and click on "view my order" to see the latest information we have.

Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.

To check the status and estimated arrival date of your order, please login to your account and view My Recent Orders for the most up to date information available.

If your order has been dispatched and you haven't received it, and it is past its estimated delivery date, please feel free to email us!

Absolutely. We love what we sell, and are confident that you will too. Simply contact us and we will guide you in the right direction.

Changed your mind? No worries — we’ve got you covered. You can return any unused item within 30 days of purchase, as long as it’s unopened and in re-sealable condition, and we’ll issue a full refund.

Contact us for the relevant information to complete the return. We’ll reply with all the details you need to complete the process.

We recommend getting proof of postage when you send your item, just in case. Once we receive your return, your refund will be processed within 1–3 working days.

Key Ingredients Used Instead of Talc:

• Rice Powder (Oryza Sativa): Frequently used in their face scrubs and powders to provide a soft, matte finish or gentle exfoliation.
• Sugar & Fruit Extracts: Used in their signature body scrubs for exfoliation.
• Vegetable Oils & Butters: Their creams and lotions (like the Moana or Delirium Floral lines) rely on shea butter, coconut oil, and jojoba to create texture without needing mineral fillers like talc.

Important Note on Specific Products:

While their liquid and cream-based products (lotions, shower gels, mists) are talc-free, it is always a good idea to check the label of any specific pressed or loose powder products if they release limited editions. One "Body Powder Scrub" from their range, for instance, uses a powder consistency but lists natural exfoliants rather than a talc base.

If you have a specific product in hand, look for "Talc" or "Magnesium Silicate" on the back. If you don't see those, you're in the clear!

Would you like me to look up the specific ingredient list for a particular Baïja scent or product line for you?

No, Baïja Paris does not test on animals.

As a French brand, they adhere to strict European Union regulations (Regulation EC No. 1223/2009), which have banned animal testing for finished cosmetic products and their ingredients for over a decade.

Key Points on Their Cruelty-Free Status:

• Official Policy: Baïja explicitly states in their FAQ that "tests on animals are not allowed" and that all products are tested only on the "Baïja Team" (human volunteers).
• Manufacturing: Their products are developed and manufactured in France, where non-animal alternative methods are the legal and industry standard.
• Supplier Standards: Under EU law, they cannot use ingredients that have been tested on animals for cosmetic purposes after the ban was enacted.

Customers who have signed up for our newsletter receive exclusive offers, redeemable via a promotional code.

To use your promotional code, add the qualifying number of products to your basket.

Once on the basket page, you will see an area where a promotion code can be entered. Simply enter the code in this area and click The discount or qualifying free gift will then be applied to your order.

If you need to cancel your order, please contact us as soon as possible and we’ll do our best to accommodate your request.

However, once your items have been picked and packed, we may not be able to cancel or make changes. In this case, please refer to our Returns Information for guidance. If your order has already been dispatched and you choose to return it, please note that return shipping costs are not covered by us.